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Pros: "The crew were very good and friendly. Pros: "Mostly the flight was great because there weren't that many folks on the flight so I got to stretch out. The check in process was quite a hassle. They made me check a bag that wasn't checked on my way to Panama but told me I had to. And even though the flight far from full they assigned us the row in front of the exit doors so our seats didn't go down. But in flight - all good. In Miami, it was awesome. A little inconsistent. Pros: "All the standard Star Alliance greatness. All liquids sold past security have been screened. There is no reason to toss out my bottle of water that I over-paid for in the little airport convenience store.
Pros: "the flight was on time. Pros: "The food was good, a small snack and drinks. The crew is friendly" Cons: "They could renew the fabric of the seats, and carpets. Pros: "Entertainment" Cons: "You misled people not telling I have to pay for luggage". Pros: "Good movie selections, nice crew" Cons: "They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful.
Toiletries bag provided was quite limited, but was fit for purpose. Pros: "Comfortable flight, great flight attendants, quick boarding procedure". Pros: "Price" Cons: "They lost my bag, which I didn't get back until my return trip home. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not.
I will be avoiding this airline from now on if possible. Pros: "The onboard crew was great. In Santiago waited a ridiculous amount of time for buses to take passengers to the terminal. Pros: "Good service" Cons: "I lost my luggage bag. I had to wait about 1 hour to go to the counter.
Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter. Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great. Pros: "The ride was good, the view of the Andes was great" Cons: "To my knowledge, the passengers were not told that the plane would be delayed for another 2 hours because they had to get a new plane - 30 mins after the flight was supposed to board.
It was ridiculous, then it took 15 mins for us to be able to get out the plane after we landed in Santiago. Overall, boarding was very disorganized and ruined my general schedule after arrival into the country. Pros: "Friendly people and good service. Other flights with LAN seemed more reasonable.

Pros: "Everything was seamless. Glad they are not on strike like Sky! Pros: "New plane.
Pros: "Attention to passenger" Cons: "Boarding was crowded and slow". Pros: "I was traveling by myself from southern Chile to California and not too confident in my Spanish skills or knowing how my 6 month pregnant body would do on the long flight. The women and men who were the flight attendants took such amazing care of me and they helped so much to make the flight as comfortable as possible. Very friendly service from all of the crew members. Pros: "It was amazinggg!
Will travel again" Cons: "Liked everything". Pros: "My baggage was delivered on time, really good enterteiment, coke in cans, internet on board. On the middle of the night, a guy smoked inside and the tabaco smell was really strong. He was admonish by the crew but nothing else, toilet was a little bit dirty.
Pros: "Dreamliner is awesome" Cons: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine?
Poor a real glass! The flight is 11 hours.
Be more generous with the water. I go to the galley to get a glass.
The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve.
Pros: "crew and cleanliness" Cons: "tight uncomfortable seats, LAN entertainment app didn't work". Pros: "Everything worked! No inflight entertainment. Cons: "We were over an hour late taking off from Punta Arenas, with no explanation, and then had to debark at Santiago into buses to be driven to the terminal, taking even more time. The luggage did not come off the plane in a very timely fashion, but the WORST part was trying to make a now rather tight connection to Miami. Totally unhelpful, uncaring staff with little English in the terminal.
I had everything I needed for a boarding pass: flight number, flight time, even a gate number, but they effectively wasted all the time I had to make the next flight, with little explanation as to why. How inefficient and wasteful to then have to put me in a hotel, with meals and transfers, and to rebook me for another flight! Pros: "Always a pleasure to travel to someplace for the first time.
Aside from that the experience was efficient and as expected. Cons: "There was a LAN strike at airport. No apologies given. Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned. Pros: "On time, easy process, made announcements in English , good entertainment" Cons: "Seats are very close together, minimal leg room, not great snacks". Pros: "The LAN airline staff is the friendliest staff. They were all smiles and went out of their way to make me feel comfortable.